FAQ Category: Orders & Refunds

  • Do you offer one-time purchases?

    We do! Simply head to either the cold-pressed or freeze-dried food page, and select ‘One-time purchase’. Pop your dog’s details in, add to cart and then you can checkout. Remember, the most cost effective way to feed your dog James & Ella is to purchase a 14-day trial order with 25% off. Subscriptions are super…

  • Can I purchase more than one trial order?

    If you have multiple dogs, you’re more than welcome to purchase a trial for each of them. You’re also welcome to purchase more than one trial for the same dog, providing they’re different products/flavours. We don’t allow multiple trial purchases of the same product and flavour, for the same dog.

  • Do you accept returns?

    We’d be more than happy to accept any unopened product for a full refund provided it is still in date. You can do so by taking it to your local post office, or post it back via a reliable courier of your choice. *Please note we do not cover the cost of delivery charges. The…

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