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Is your packaging eco-friendly?
Yes, our treats packaging is completely plastic-free and recyclable
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How do I measure my dog’s food?
In order to avoid over or under feeding, we recommend to weigh out your dog’s meals by using some accurate kitchen scales. However, if you’re going on holiday or in a rush, the measuring mug is a handy tool to use if you’re unable to weigh out the food. A full, level mug holds 80g…
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Is the measuring mug dishwasher safe?
No, we recommend to wash the mug by hand in warm water with a little dish soap.
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How much food does the measuring mug hold?
Our measuring mug holds approximately 80g of Freeze-dried raw food, and 250g of Cold-pressed food (filled to the brim and levelled).
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My storage bag broke! Can I get a new one?
Yes, if you require a replacement storage bag, please contact us and we’ll ensure to add one in your next subscription box.
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Is the storage bag appropriate for the cold-pressed and the freeze-dried raw food?
Yes, our storage bags can be used to store both of our food products.
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How does the storage bag keep the food fresh?
Our storage bags are lined with a special temperature stable foil, which helps to stabilise the temperature of the food within the bag. It’s also fitted with a strong press-seal, which when sealed, prevents air from entering the bag and making contact with the food.
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How many calories are in James’ treats?
Below is how many calories are in each (single) treat: Air-Dried Chicken: 8.75 kcal Air-Dried Game: 8.15 kcal Air-Dried Fish: 6.5 kcal (low fat) *The weight and size of each treat may vary, estimate given at approximately 2.5g per treat
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How do I update my payment details?
You can easily update your payment details by logging into your James & Ella account, clicking ‘Payment methods’, and adding your new card details.
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Do you offer one-time purchases?
We do! Simply head to either the cold-pressed or freeze-dried food page, and select ‘One-time purchase’. Pop your dog’s details in, add to cart and then you can checkout. Remember, the most cost effective way to feed your dog James & Ella is to purchase a 14-day trial order with 25% off. Subscriptions are super…