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Is your packaging eco-friendly?
Yes, our treats packaging is completely plastic-free and recyclable
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How do I measure my dog’s food?
In order to avoid over or under feeding, we recommend to weigh out your dog’s meals by using some accurate kitchen scales. However, if you’re going on holiday or in a rush, the measuring mug is a handy tool to use if you’re unable to weigh out the food. A full, level mug holds 80g…
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How many calories are in James’ treats?
Below is how many calories are in each (single) treat: Air-Dried Chicken: 8.75 kcal Air-Dried Game: 8.15 kcal Air-Dried Fish: 6.5 kcal (low fat) *The weight and size of each treat may vary, estimate given at approximately 2.5g per treat
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Do you offer one-time purchases?
We do! Simply head to either the cold-pressed or freeze-dried food page, and select ‘One-time purchase’. Pop your dog’s details in, add to cart and then you can checkout. Remember, the most cost effective way to feed your dog James & Ella is to purchase a 14-day trial order with 25% off. Subscriptions are super…
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Where are your products made?
All of our products are made in the UK. We manufacture across two sites, one in Yorkshire and the other in Norfolk. Norfolk being where our freeze-dried food is made, and Yorkshire our cold pressed.
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Is your cold-pressed food low-fat?
Yes! James & Ella’s cold-pressed chicken food is proudly ranked #6 in the best low fat dog food out of 1300+ brands listed on the independent dog food rating website, All About Dog Food! We would recommend to feed our chicken recipe, which contains 8.6% crude fat. Our ocean fish recipe contains 11% crude fat.…
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How much does a full-sized bag of Ella’s Cold-pressed food cost?
This depends as your orders are personalised to your dog. After your trial, we send you the most appropriate sized bag and calculate how long we think it will last you, based on your recommended portion sizes, you can review your plan anytime via your account. So is James & Ella a monthly subscription? Not…
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Is James & Ella’s freeze-dried raw suitable for puppies?
James & Ella’s freeze-dried raw food is not recommended for puppies. This is due to the food’s high-calorie density, and to avoid puppies becoming too full, or overfeeding at a young age as it’s incredibly tasty and hard to resist. Once your puppy reaches 10+ months they’ll be ready to subscribe to a freeze-dried food…
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What flavours are available?
We offer two tasty flavours of our Freeze-dried food: free-range chicken and grass-fed beef. We have two flavours of our Cold pressed food: Free-range chicken and Ocean fish. We have three flavours available for our treats: Chicken, Game and Fish. We’re working hard to launch a full range as we continue to grow, and we’d…
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How much is a box of Ella’s freeze-dried raw?
This depends, as your orders are personalised to your dog. After your trial, we send you the most appropriate sized bag and calculate how long we think it will last you, based on your recommended portion sizes. You can review or amend your plan anytime via your account. So is James & Ella a monthly…