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Can I purchase more than one trial order?
If you have multiple dogs, you’re more than welcome to purchase a trial for each of them. You’re also welcome to purchase more than one trial for the same dog, providing they’re different products/flavours. We don’t allow multiple trial purchases of the same product and flavour, for the same dog.
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Are your subscriptions flexible?
Yes they are! Pause or cancel with ease, anytime by logging into your James & Ella account and selecting ‘Subscriptions’. From there, you can amend your plan.
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Will my puppy’s age and weight update automatically?
If you have started a subscription for your puppy, you can update their age and weight as they grow via your James & Ella account. It’s important to keep your puppy’s details up-to-date, this is so we can ensure that their daily allowance is correct, to prevent over or under-feeding. If you have any further…
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When does my measuring mug arrive?
Our free measuring mugs are sent after your trial, with your first full subscription order. If you’ve not received yours, please get in touch 😄 If you’re not subscribed, you can also purchase our mugs for £9.99 on our website.
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What happens during and after my trial?
Our in-house nutritionist Lauren will be in touch about halfway through your trial period. This is a great opportunity to chat about how your dog is getting on, and if you have any questions or queries. We then time the delivery of your first full-sized bag (& free measuring mug) to arrive with you before…
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Can I have my subscription delivered sooner?
Need your dog’s subscription box delivered sooner? No worries, simply log into your James & Ella account, head to your account details and select ‘Subscriptions’. From there, you can select your preferred delivery date for your next order.