FAQ Category: Subscriptions

  • Are your subscriptions flexible?

    Yes they are! Amend or cancel with ease anytime by logging into your James & Ella account and selecting ‘Subscriptions’. From there, you can amend your plan.

  • Will my puppy’s age and weight update automatically?

    If you have started a subscription for your puppy, you can update their age and weight as they grow via your James & Ella account. It’s important to keep your puppy’s details up-to-date, this is so we can ensure that their daily allowance is correct, to prevent over or under-feeding. If you have any further…

  • When does my measuring mug arrive?

    Our free measuring mugs are sent after your trial, with your first full subscription order. If you’ve not received yours, please get in touch 😄 If you’re not subscribed, you can also purchase our mugs for £9.99 on our website.

  • What happens during and after my trial?

    Our in-house nutritionist Lauren will be in touch about halfway through your trial period. This is a great opportunity to chat about how your dog is getting on, and if you have any questions or queries. We then time the delivery of your first full-sized bag (& free measuring mug) to arrive with you before…

  • Can I have my subscription delivered sooner?

    Need your dog’s subscription box delivered sooner? No worries, simply log into your James & Ella account, head to your account details and select ‘Subscriptions’. From there, you can select your preferred delivery date for your next order.

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