Do you accept returns?

We’d be more than happy to accept any unopened product for a full refund provided it is still in date. You can do so by taking it to your local post office, or post it back via a reliable courier of your choice. *Please note we do not cover the cost of delivery charges.

The return address is:

Ella & Co (Unit 1)
Childs Court Farm
Ashampstead Common

Please contact us to let us know you’re sending a return. Once it reaches our warehouse, it will be quickly checked over by our quality control team before the refund is issued.

Refunds can take 5-10 working days to clear depending on your bank’s processing times.


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