We’d be more than happy to accept any unopened product for a full refund provided it is still in date. You can do so by taking it to your local post office, or post it back via a reliable courier of your choice. *Please note we do not cover the cost of delivery charges.

Our return address is:

James & Ella
Ge-Be Transport Ltd
Castle Acre Road
PE37 7HY

Please contact us to let us know you’re sending a return. Once it reaches our warehouse, it will be quickly checked over by our quality control team before the refund is issued.

Refunds can take 5-10 working days to clear depending on your bank’s processing times.

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