How Can We Help?
Products
Delivery
General
Returns & Refunds
Subscriptions
General
Not yet, but we can be found in Sainsbury’s and Waitrose stores across the UK. We are also available online on Amazon and Ocado!
Yes, James & Ella’s freeze-dried, cold-pressed and Kibble + Raw foods are hypoallergenic, this means they do not contain ingredients most likely to cause food intolerances in dogs.
These include soy, dairy, egg, wheat and artificial additives.
If you know a certain ingredient triggers your dog’s allergy, let us know at james@ella.co and we can help.
If you have multiple dogs, you’re more than welcome to purchase a trial for each of them. You’re also welcome to purchase more than one trial for the same dog, providing they’re different products/flavours.
We don’t allow multiple trial purchases of the same product and flavour, for the same dog.
Unfortunately we don’t currently have free samples available, but we do offer trials of the food – which provides enough food for your dog to try.
You can sign up for these on our website on the product page. All trials benefit from 20% off and subscriptions can be cancelled before the rolling onto the first full size order.
We do! Simply head to either the cold-pressed, freeze-dried or Kibble + Raw food page, and select ‘One-time purchase’. Pop your dog’s details in, add to cart and then you can checkout.
Remember, the most cost effective way to feed your dog James & Ella is to purchase a trial order with 20% off. Subscriptions are super flexible, and can be amended or cancelled at any time.
For more information please feel free to contact us.
In order to avoid over or under feeding, we recommend to weigh out your dog’s meals by using some accurate kitchen scales.
Moving house? Going on holiday? You can update your delivery address by either logging into your James & Ella account, clicking ‘address details’, and updating your billing and/or delivery address.
Alternatively you can get in touch with our friendly team who will be more than happy to help at james@ella.co.
You can easily update your payment details by logging into your James & Ella account, clicking ‘Payment methods’, and adding your new card details.
Our storage bags are lined with a special temperature stable foil, which helps to stabilise the temperature of the food within the bag. It’s also fitted with a strong press-seal, which when sealed, prevents air from entering the bag and making contact with the food.
Yes, our storage bags can be used to store all of our food products.
Yes, if you require a replacement storage bag, please contact us and we’ll ensure to add one in your next subscription box.
We offer two tasty flavours of our Freeze-Dried Raw Food: Free-run Chicken and Grass-fed Beef.
We have three flavours of our Cold-Pressed Food: Free-run chicken, Ocean fish and Country Game.
We have three flavours of our Kibble + Raw food: Free-run chicken, grass-fed beef and Country Game.
We have one flavour of our Kibble + Raw Puppy food: Free-range Turkey.
We have five flavours available for our Air-dried treats: Core range – Chicken, Game, Fish. Limited edition range – Pork & Pumpkin Spice (Autumn) and Turkey & Cranberry (Winter).
We have three flavours available of our Freeze-Dried Treats: Chicken, Beef and Game.
We’re working hard to launch a full range as we continue to grow, and we’d love your help. Let us know what flavours are most popular with your dogs, and we’ll pop it on our list!
Freeze-Dried Raw
-
Soft, bite-sized nuggets that can easily be broken between two fingers.
-
Comes in small mixed sizes, suitable for all breeds due to its soft texture.
Cold-Pressed
-
Small pellets can be broken by hand.
- Can be softened by adding water.
- Pellet size: approximately 20mm x 8mm.
Kibble + Raw
-
Small, high-quality crunchy kibble bites mixed with single-protein, soft freeze-dried nuggets.
-
Freeze-dried nuggets are smaller than complete freeze-dried food but have the same, soft texture.
-
Kibble and nuggets are sized to suit all breeds and sizes.
Please get in touch and we’ll send you a list of stores that we’re stocked in 😁
Please get in touch and we’ll send you a list of stores that we’re stocked in 😁
All of our products are made in the UK.
We manufacture across two sites, one in Yorkshire and the other in Norfolk.
All of our ingredients are ethically and responsibly sourced from the UK where possible. Occasionally, we source our chicken from the Netherlands if absolutely necessary.
In order to add a food item to your cart, make sure all the required fields are filled out like they are in the screenshot below. (For the dog weight, make sure a whole number is inputted with no other letters or symbols).
Once the required fields are filled out, you’ll be able to add the trial or one-time purchase to your cart.
It’s quite normal to notice an increased thirst in your dog during the first few weeks of transitioning to a low-moisture diet such as our Freeze-dried, Cold-pressed or Kibble + Raw food. Diets which have a low moisture content will naturally cause an increased thirst in most dogs to begin with. You should find the drinking will settle down and regulate within the first six weeks of transitioning.
If you have any questions please don’t hesitate to contact us!
How It Works
Start Your Dog's Journey
Fill in your dog’s name, age and weight and we’ll create a perfectly portioned plan.
Delivered To Your Door
We’ll deliver your dog’s delicious food on a schedule that works for you. Subscriptions include 20% off every order, free gifts and free delivery!
We're Flexible
Enjoy your easy-to-manage monthly plan. Change, pause or cancel anytime, no commitment!
