How Can We Help?
Yes, James & Ella’s freeze-dried, cold-pressed and Kibble + Raw foods are hypoallergenic, this means they do not contain ingredients most likely to cause food intolerances in dogs.
These include soy, dairy, egg, wheat and artificial additives.
If you know a certain ingredient triggers your dog’s allergy, let us know at firstname.lastname@example.org and we can help.
If you have multiple dogs, you’re more than welcome to purchase a trial for each of them. You’re also welcome to purchase more than one trial for the same dog, providing they’re different products/flavours.
We don’t allow multiple trial purchases of the same product and flavour, for the same dog.
Unfortunately we don’t currently have free samples available, but we do offer trials of the food – which provides enough food for your dog to try.
You can sign up for these on our website on the product page. All trials benefit from 20% off and subscriptions can be cancelled before the rolling onto the first full size order.
Remember, the most cost effective way to feed your dog James & Ella is to purchase a trial order with up to 20% off. Subscriptions are super flexible, and can be amended or cancelled at any time.
For more information please feel free to contact us.
In order to avoid over or under feeding, we recommend to weigh out your dog’s meals by using some accurate kitchen scales. However, if you’re going on holiday or in a rush, the measuring mug is a handy tool to use if you’re unable to weigh out the food. A full, level James & Ella mug holds 80g of Freeze-dried raw, 250g of Cold-pressed food, and 160g of Kibble + Raw including Kibble + Raw Puppy.
Moving house? Going on holiday? You can update your delivery address by either logging into your James & Ella account, clicking ‘address details’, and updating your billing and/or delivery address.
Alternatively you can get in touch with our friendly team who will be more than happy to help.
You can easily update your payment details by logging into your James & Ella account, clicking ‘Payment methods’, and adding your new card details.
Our storage bags are lined with a special temperature stable foil, which helps to stabilise the temperature of the food within the bag. It’s also fitted with a strong press-seal, which when sealed, prevents air from entering the bag and making contact with the food.
Our measuring mug holds approximately 80g of Freeze-dried raw food, 250g of Cold-pressed food and 160g of Kibble + Raw, including Kibble + Raw Puppy (filled to the brim and levelled).
You’ll receive a feeding guide with each order, along with a free enamel measuring cup (first full size subscription order only).
If you’re using James & Ella’s food as a 50% diet, the recommended portion size will be half portion, to be fed alongside a half portion of another food.
Our freeze-dried, cold-pressed and Kibble + Raw dog food is nutritionally and calorie-dense, so portion sizes might be smaller than what you are used to. That’s why it’s important to weigh the food before serving and be careful not to overfeed.
If you need an update on your dogs feeding guide head to your account page.
Want to check or discuss your dog’s portion size? Reach out to our friendly team at James@ella.co.
No, we recommend to wash the mug by hand in warm water with a little dish soap.
At James & Ella, we care about the planet and reducing our ecological pawprint 🌎
That’s why everything in your delivery is either reusable, recyclable or biodegradable.
The food itself arrives in recyclable bags, alongside a reusable storage bag and measuring cup. All boxed in a recyclable box.
Yes, our storage bags can be used to store all of our food products.
Yes, if you require a replacement storage bag, please contact us and we’ll ensure to add one in your next subscription box.
We offer two tasty flavours of our Freeze-dried food: free-run chicken and grass-fed beef.
We have two flavours of our Cold pressed food: Free-run chicken and Ocean fish.
We have two flavours of our Kibble + Raw food: Free-run chicken and grass-fed beef.
We have one flavour of our Kibble + Raw Puppy food: Free-run Turkey.
We have four flavours available for our Air-dried treats: Chicken, Game, Fish, Turkey & Cranberry.
We’re working hard to launch a full range as we continue to grow, and we’d love your help. Let us know what flavours are most popular with your dogs, and we’ll pop it on our list!
James & Ella’s freeze-dried raw is a soft bite-sized nugget and can easily be broken between two fingers.
Our freeze-dried raw food currently comes in small mixed sizes, but due to its soft texture, it is suitable for all breeds!
The cold-pressed is not soft like freeze-dried, but can easily be softened through adding water to create a softer texture. However, when dry, you can break it with your fingers.
James & Ella’s cold-pressed food is grain free and has a high protein content which contributes to it’s softer texture.
The cold pressed pellets come in one size and are 20mm x 8mm on average.
James & Ella’s Kibble + Raw and Kibble + Raw Puppy comprises of small, high quality kibble bites, with single-protein freeze-dried nuggets mixed throughout. The Freeze-dried nuggets are smaller in size than our complete freeze-dried food nuggets, but have a similar texture. The kibble bites are small enough to suit all breeds and sizes.
All of our products are made in the UK.
We manufacture across two sites, one in Yorkshire and the other in Norfolk.
All of our ingredients are ethically and responsibly sourced from the UK where possible. Occasionally, we source our chicken from the Netherlands if absolutely necessary.
It’s quite normal to notice an increased thirst in your dog during the first few weeks of transitioning to a low-moisture diet such as our Freeze-dried, Cold-pressed or Kibble + Raw food. Diets which have a low moisture content will naturally cause an increased thirst in most dogs to begin with. You should find the drinking will settle down and regulate within the first six weeks of transitioning.
If you have any questions please don’t hesitate to contact us!
How It Works
Start Your Dog’s Journey
Fill in your dog’s name, age and weight and we’ll create a perfectly portioned plan.
Delivered To Your Door
We’ll deliver your dog’s delicious food on a schedule that works for you. Subscriptions include 20% off every order, free gifts and free delivery!
Enjoy your easy-to-manage monthly plan. Change, pause or cancel anytime, no commitment!