How Can We Help?
Products
Delivery
General
Returns & Refunds
Subscriptions
We’d be more than happy to accept any unopened product for a full refund provided it is still in date. You can do so by taking it to your local post office, or post it back via a reliable courier of your choice. *Please note we do not cover the cost of delivery charges.
Our return address is:
James & Ella
Ge-Be Transport Ltd
Castle Acre Road
Swaffham
PE37 7HY
Please contact us to let us know you’re sending a return. Once it reaches our warehouse, it will be quickly checked over by our quality control team before the refund is issued.
Refunds can take 5-10 working days to clear depending on your bank’s processing times.
How It Works
Start Your Dog's Journey
Fill in your dog’s name, age and weight and we’ll create a perfectly portioned plan.
Delivered To Your Door
We’ll deliver your dog’s delicious food on a schedule that works for you. Subscriptions include 20% off every order, free gifts and free delivery!
We're Flexible
Enjoy your easy-to-manage monthly plan. Change, pause or cancel anytime, no commitment!
