How Can We Help?
Orders & Refunds
If you have multiple dogs, you’re more than welcome to purchase a trial for each of them. You’re also welcome to purchase more than one trial for the same dog, providing they’re different products/flavours.
We don’t allow multiple trial purchases of the same product and flavour, for the same dog.
We’d be more than happy to accept any unopened product for a full refund provided it is still in date. You can do so by taking it to your local post office, or post it back via a reliable courier of your choice. *Please note we do not cover the cost of delivery charges.
The return address is:
Ella & Co (Unit 1)
Childs Court Farm
Please contact us to let us know you’re sending a return. Once it reaches our warehouse, it will be quickly checked over by our quality control team before the refund is issued.
Refunds can take 5-10 working days to clear depending on your bank’s processing times.
Remember, the most cost effective way to feed your dog James & Ella is to purchase a 14-day trial order with 25% off. Subscriptions are super flexible, and can be paused, cancelled or delayed at any time.
For more information please feel free to contact us.
How It Works
Start Your Dog’s Journey
Fill in your dog’s name, age and weight and we’ll create a perfectly portioned plan.
Delivered To Your Door
We’ll deliver your dog’s delicious food on a schedule that works for you. Subscriptions include 20% off every order, free gifts and free delivery!
Enjoy your easy-to-manage monthly plan. Change, pause or cancel anytime, no commitment!