FAQ Category: Freeze-dried Raw Food

  • Is James & Ella’s freeze-dried raw suitable for puppies?

    James & Ella’s freeze-dried raw food is not recommended for puppies. This is due to the food’s high-calorie density, and to avoid puppies becoming too full, or overfeeding at a young age as it’s incredibly tasty and hard to resist. Once your puppy reaches 10+ months they’ll be ready to subscribe to a freeze-dried food…

  • How much is a box of Ella’s freeze-dried raw?

    This depends as your orders are personalised to your dog. 🐶 After your trial, we send you the most appropriate sized bag and calculate how long we think it will last you, based on your recommended portion sizes, you can review your plan anytime via your account. So is James & Ella a monthly subscription?…

  • Feeding Cold-pressed alongside Freeze-dried food

    James & Ella’s cold-pressed food can be served alongside James & Ella’s freeze-dried raw food! Though cold-pressed is not inherently raw, it digests at a similar rate to raw food due to its unique cooking method! This method is called cold-pressing and it works by combining our delicious, nutritious ingredients into a pellet-sized mould, and…

  • How to store Freeze-dried food?

    The great thing about our freeze-dried products is they’re incredibly convenient, there is no freezing or defrosting necessary – simply store in your kitchen cupboard. Freeze-dried products have an excellent shelf life and can be stored for years! But once opened, be sure to place the freeze-dried nuggets in the storage bag supplied keeping the…

  • How do I serve freeze-dried raw?

    Simply measure and pour the freeze-dried nuggets into a bowl, adding a splash of warm water to re-hydrate the nuggets and help bring out the natural flavours and aromas. Remember the food you are handling is raw, so be sure to wash your hands as well as any serving utensils and surfaces before and after serving,…

  • What are the differences between Freeze-dried, Cold-pressed & Kibble + Raw?

    How it’s made: All of our freeze-dried, cold-pressed and Kibble + Raw recipes use high quality, human-grade ingredients. The only difference is in the way they are made. Cold-pressing uses low temperatures (42-47 °C) to gently press the food. Whereas freeze-drying removes 98% of the water using no heat, leaving a microbiologically raw nugget. Our…

  • Freeze-dried raw food safety

    James & Ella’s freeze-dried raw food is room temperature stable and can be stored in the kitchen cabinet and served straight to your dog’s bowl safely and conveniently. The freeze-drying process removes 98% of the moisture, which creates a very hostile environment for bacteria to grow. Every batch of freeze-dried raw food is sent to…

  • Can I feed freeze-dried food as treats?

    Yes! Our freeze-dried nuggets are a perfect high-quality treat. Freeze-drying slowly and gently evaporates moisture from the raw ingredients, eliminating harmful pathogens. However, you should always maintain a good level of hygiene when handling dog food and dog treats, washing your hands before and after handling.

  • What’s the shelf life of freeze-dried food?

    Freeze-dried products have an excellent shelf life and can be stored for up to 24 months! We make all of our products in small batches and are usually in your dog’s bowl within 1-2 months of manufacture. The best before date can be located on the bag. Once opened, be sure to place the freeze-dried…

  • How should I introduce freeze-dried raw food to my dog?

    We always recommend that new diets are introduced slowly and carefully to avoid upset tummies. Start by replacing 25% of your dog’s previous diet with freeze-dried raw, and gradually increase the amount of freeze-dried over 7-10 days. You could also choose to transition by meal a 50/50 split, ie breakfast (previous food) and dinner (new…

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