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How do I measure my dog’s food?
In order to avoid over or under feeding, we recommend to weigh out your dog’s meals by using some accurate kitchen scales. However, if you’re going on holiday or in a rush, the measuring mug is a handy tool to use if you’re unable to weigh out the food. A full, level mug holds 80g…
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Is the measuring mug dishwasher safe?
No, we recommend to wash the mug by hand in warm water with a little dish soap.
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How much food does the measuring mug hold?
Our measuring mug holds approximately 80g of Freeze-dried raw food, and 250g of Cold-pressed food (filled to the brim and levelled).
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My storage bag broke! Can I get a new one?
Yes, if you require a replacement storage bag, please contact us and we’ll ensure to add one in your next subscription box.
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Is the storage bag appropriate for the cold-pressed and the freeze-dried raw food?
Yes, our storage bags can be used to store both of our food products.
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How does the storage bag keep the food fresh?
Our storage bags are lined with a special temperature stable foil, which helps to stabilise the temperature of the food within the bag. It’s also fitted with a strong press-seal, which when sealed, prevents air from entering the bag and making contact with the food.
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How do I update my payment details?
You can easily update your payment details by logging into your James & Ella account, clicking ‘Payment methods’, and adding your new card details.
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Where are your products made?
All of our products are made in the UK. We manufacture across two sites, one in Yorkshire and the other in Norfolk. Norfolk being where our freeze-dried food is made, and Yorkshire our cold pressed.
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Where do you source your ingredients from?
All of our ingredients are ethically and responsibly sourced from the UK where possible. Occasionally, we source our chicken from the Netherlands if absolutely necessary.
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How do I update my address on my account?
Moving house? Going on holiday? You can update your delivery address by either logging into your James & Ella account, clicking ‘address details’, and updating your billing and/or delivery address. Alternatively you can get in touch with our friendly team who will be more than happy to help.