Yes they are! Amend or cancel with ease anytime by logging into your James & Ella account and selecting ‘Subscriptions’. From there, you can amend your plan.

Need your dog’s subscription box delivered sooner? No worries, simply log into your James & Ella account, head to your account details and select ‘Subscriptions’. From there, you can select your preferred delivery date for your next order.

Our in-house Canine Nutritionist Lauren will be in touch about halfway through your trial period. This is a great opportunity to chat about how your dog is getting on, and if you have any questions or queries.

We then time the delivery of your first full-sized box to arrive with you before you run out, but don’t worry! We’ll send you  reminder a few days before your delivery so you have time to amend or cancel.

If you have started a subscription for your puppy, you can update their age and weight as they grow via your James & Ella account. It’s important to keep your puppy’s details up-to-date, this is so we can ensure that their daily allowance is correct, to prevent over or under-feeding. If you have any further questions about your puppies portion size, please let us know!